Tuesday, 7 October 2014

Here's proof that Google search results are biased




Yelp and a coalition of like-minded travel and shopping websites have created an elegant demonstration of the way they say Google biases search results in favour of Google's own pages. It's a Chrome browser extension that Yelp says strips Google+ pages from Google's search results, forcing the search engine to display only the "organic" results Google would serve if it wasn't biased in favour of Google's own sites and links.

The device lets you compare Google's results with, and without, interference from Google+, the anti-Google coalition claims. (We've got a couple of screengrabs below demonstrating the difference.) In other words, it removes all those "Google Review" star-ratings that you often see under links to your search results.

Yelp claims that if Google didn't automatically put its own links there, then reviews on sites like Yelp and Tripadvisor would appear higher up the page because those sites have hundreds or thousands of consumer reviews when Google's reviews are often from only a handful of people.

For years, Yelp has complained that Google's has shunted its relatively unpopular Google Reviews and Google+ links to the top of supposedly "organic" search results, while links to sites like Yelp and Tripadvisor, which have thousands of reviews per venue, are shunted down into the search engine's equivalent of Siberia.

An internal document recently leaked from Yelp showed how the company believes Google is siphoning off up to 20% of its clicks, and directing them to Google's own lower quality results.

Yelp even persuaded the European Union to reopen an antitrust investigation into the way it alleges Google abuses its 90% share of the European search market to manipulate results. (Business Insider heard that Yelp's intervention came after CEO Jeremy Stoppelman found himself at a dinner in San Francisco this spring with EC president Jose Manuel Barroso, where he was able to bend Barroso's ear about Google's market share.)

So, Yelp has launched a coalition of business, including TripAdvisor and Consumer Watchdog, under the banner "Focus On The User," to draw attention to the way Google results are displayed.

We contacted Google for comment but we did not hear back from the company yet.

The most interesting part of the coalition's work is the development of this widget that shows you what Google search results look like with, and without, Google+ links.

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